8 Key Management Behaviours

  1. Recognize excellence.

  2. Induce “challenge stress.”

  3. Give people discretion in how they do their work. 

  4. Enable job crafting. 

  5. Share information broadly. 

  6. Intentionally build relationships.

  7. Facilitate whole-person growth.

  8. Show vulnerability.

The Neuroscience of Trust

Managers have tried various strategies and perks to boost employee engagement – all with little impact on long-term retention and performance.

But now, neuroscience offers some answers. Through his research on the brain chemical oxytocin – shown to facilitate collaboration and teamwork, professor Paul J Zak  at Claremont Graduate University, has developed a framework for creating a culture of trust and building a happier, more loyal, and more productive workforce.

By measuring people’s oxytocin levels in response to various situations – first in the lab and later in the workplace – Zak identified eight key management behaviors that stimulate oxytocin production and generate trust.

Ultimately, Zak concludes, managers can cultivate trust by setting a clear direction, giving people what they need to see it through, and then getting out of their way. In short, to boost engagement, treat people like responsible adults.


“To get to the next level of greatness, depends on the quality of the culture, which depends on the quality of the relationships, which depends on the quality of the conversations. Everything happens through conversations!”

The late Judith E. Glaser, Benchmark, CEO & Founder

What is Conversational Intelligence®?

Conversational Intelligence® is a revolutionary body of work leveraging the power of neuroscience to create profound and lasting transformation for:

  • Individual leaders and executives

  • Teams

  • Entire organisations cultures

C-IQ is a force for positive transformation such as establishing high level of trust, triggering growth and innovation, overcoming limiting conversational patterns or gracefully navigating difficult conversations.

Together, the C-IQ community is changing the World one conversation at a time!

Are you a new Manager/Leader?

According to a study at Centre for Creative Leadership, 40% of new leaders will fail within 18 months, even more will fail to live up to their own expectations.

NLI – Neuroleadership Institute

David Rock is the founder of Neuroleadership Institute in New York – NLI. His team performs studies and implements their findings from neuroscience behind leadership in organisations. Areas of special interest:

  • Diversity and Inclusion

  • Learning

  • Bias in i.a. hiring

  • Feedback

Companies of the future build CULTURES with TRUST

Culture is built in a relation, a team or a whole organisation. Culture is built from the inside.